Privacy Policy

GR VEHICLE RENTALS LTD is the controller of personal information collected through this website.

Our company number is 15985086 and our registered address is 70 Sleaford Green, Norwich, England, NR3 3JS.

This privacy policy explains how we collect, use, store and protect personal data when you use our website, contact us through our enquiry form, or otherwise communicate with us about vehicle rental services.

If you have questions about this policy or how we handle your data, please contact us using the website contact form.

We may collect the personal data you provide when you contact us, including your name, phone number, email address, the vehicle you are interested in, and any information you include in your message.

We may also collect limited technical information automatically when you use the website, such as IP address, browser type, device information, pages visited, and similar website usage data, depending on how the site is configured.

When you use our contact form, we also use Google reCAPTCHA to help protect the website from spam and abuse. This may involve Google processing technical information related to your interaction with the form.

We use personal data to respond to enquiries, discuss vehicle availability, provide rental-related information, communicate with you about your request, maintain website security, protect the contact form against spam or abuse, and operate and improve the website.

We do not use your information for automated decision-making or profiling.

Where you contact us about renting a vehicle, we usually process your personal data because it is necessary to take steps at your request before entering into a contract, or because it is necessary for our legitimate interests in managing enquiries and running our business.

Where we use personal data for website administration, fraud prevention, spam prevention, security, record-keeping, or service improvement, we generally rely on our legitimate interests.

Where consent is required by law, such as for certain non-essential cookies or similar technologies, we will rely on consent.

This website may use cookies or similar technologies to ensure the website functions properly, improve performance, and understand general website usage.

If we use any non-essential cookies or similar technologies, we will ask for consent where required by law.

Further details about cookies and similar technologies are provided in our Cookie Policy.

We may share personal data with service providers who help us operate the website or manage enquiries, such as website hosting providers, form handling providers, email service providers, analytics providers, and IT support providers, where this is necessary.

We may also disclose information where required to comply with legal obligations, enforce our rights, prevent fraud, or protect the business, our customers, or others.

We do not sell your personal data.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, handling complaints, and meeting legal, regulatory, tax, or insurance requirements.

Enquiry data will usually be retained only for as long as needed to deal with the enquiry and any related follow-up, unless a longer period is necessary for legitimate business or legal reasons.

Some of our website or technology providers may process personal data outside the UK. Where that happens, we will take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection law.

Depending on the circumstances, you may have the right to request access to your personal data, ask for incorrect data to be corrected, request erasure, ask us to restrict processing, object to certain processing, and request transfer of certain data.

Where we rely on consent, you also have the right to withdraw that consent.

To exercise your rights, please contact us through the website contact form.

If you are unhappy with how we use your personal data, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

We take reasonable technical and organisational measures to help protect personal data against unauthorised access, misuse, loss, disclosure, or alteration.

However, no website or online transmission can be guaranteed to be completely secure.

We may update this privacy policy from time to time to reflect changes in our services, website functionality, legal requirements, or data processing practices.

Any updates will be posted on this page together with the revised effective date.